Our System Architecture and Technology

Whether you depend on Phoenix American for all of your transfer agent, sales reporting and accounting needs or as an application-only client, we realize that your sales, transactions and client information are the lifeblood of your business. That is why you can rest assured that your business information is managed by the most robust and reliable IT systems available and protected by security protocols that address every possible threat.

Network Infrastructure


  • Multiple high-speed connections to tier-one Internet Service Providers
  • Border Gateway Protocol (BGP4) guarantees best-path routing for both inbound and outbound network traffic
  • End-to-end system redundancy throughout the network
  • Secure triple DES network encryption
  • Network design and implementation utilizing Juniper networking equipment exclusively and SUN Solaris enterprise class database and application servers

State-of-the-Art Security Protection

  • Physical Access Controls: Electronic and procedural controls on access to sensitive locations like the Phoenix American Data Center
  • Network Access Controls: Redundant authentication, authorization, and accounting (AAA) servers; firewall & router-based lockdowns protect network addresses and ports

  • Server Access Controls: Strict enforcement of password and account procedures; secure, encrypted command sessions; server access governed by firewall rules
  • Database Access Controls: Application-level user, data, and business function security checks
  • Intrusion detection hardware deployed in each network zone

Maximum Availability & Uptime

  • Standardized use of mainstream, compliant practice solutions reduces integration and compatibility issues
  • Fully redundant LAN hardware for instant failover

  • Multiple, high-speed connections with world-class ISPs
  • 24/7 monitoring of all critical servers and network devices with established notification and escalation procedures

SOC 1, Type II Compliant

Business Resumption

  • Automated enterprise-class robotic backup and recovery systems
  • Daily server backups
  • Off-site storage of backup media to a secure facility - hot reboot capability for minimum downtime
  • Detailed Disaster Recovery Plan for all business – critical services with multiple recovery sites
  • Routine testing of detailed Disaster Recovery Plan